Implementation Consultant
(Virtual Location)
We're on a mission to enable Human Services agencies to better manage their case, clinical and financial processes with flexible, all-inclusive solutions so that they can better serve their clients and community – helping those who need it the most.
Come join the professional services team at Defran Systems, and enjoy a high level of autonomy in creating best practices. Make a difference in the continued transformation and growth of this 26 year old, highly regarded, profitable and growing, privately owned company, headquartered in downtown Manhattan as they capitalize on new and growing market opportunities in behavioral healthcare software sales.
Overview:
Consult with a variety of Defran and client resources to identify solutions for each implementation. Gather client business requirements, analyze and design a solution that meets the needs of the client and falls within the boundaries of core Defran Systems functionality. Responsible for the configuration of a customer’s specific environment, as well as all client functional knowledge transfer. Reports to Manager, Client Services.
To be successful in this role, you would:
- Gather information from customers, evaluate their needs and create and configure an implementation solution working together with Defran Technical resources.
- Gather functional and business requirements from client and translate into a functional solution design according to client needs and scope of Defran’s products/services.
- Provide business acumen, and specifically financial/accounting acumen to understand and define client’s business problems in order to best configure the system to solve those issues.
- Work collaboratively with the Project Manager on scheduling, milestones and deliverables.
- Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, and ensuring creative solutions and technical success.
- Manage the transition of customers from implementation to Production Support.
- Conduct client webcasts (solution demo) and functional knowledge transfer sessions according to methodology standards.
- Liaison with client team members and Defran internal resources to ensure understanding, clear communications and client satisfaction.
- Perform issue identification, communication, and resolution for moderately complex issues.
- Assist with software release and version testing.
- Ability to provide end-user training as needed.
Education, Experience & Training required:
- Four-year degree or equivalent experience (Business, finance, accounting, clinical).
- Experience with clinical software, insurance billing, Medicaid/Medicare and EDI required.
- Experience with financial/accounting/billing applications and / or accounting practices a plus.
- Functional consulting experience preferred.
- A minimum of 2 years experience with healthcare software implementations.
- Experience with software as a service (hosted) preferred.
- Previous experience with ERP or EHR software required.
- SQL server knowledge a plus.
- Professional, effective communication and presentation skills required.
- Required travel: 40%
To apply: Send resume and cover letter to our talent recruiter, Jmitchell@leapthepond.com
No third party recruiters/submittals accepted. All submittals automatically become the property of Defran Systems without financial obligation.
