Client Support
Defran Systems is highly customer focused and committed to high quality customer support. The extensive functionality we have built into our information management (EHR) system, Evolv-CS is a testament to this and is the foundation of the long-lasting partnerships we have had the opportunity to form over the years.
Each Defran Systems’ customer has access to our state-of-the-art, web-based Customer Support Tracking System. The Defran Systems Customer Support Tracking System provides our customers with:
- Immediate access to our entire Customer Support Team, 24 hours/day, 7 days/week and 365 days/year (we strive for minimal response times).
- An extensive Knowledge Base where customers can go to conduct research on Evolv-CS before placing a customer support request, learn new or refresh on not-frequently-used system functionality. The Knowledge Base also has an extensive (and growing) FAQ section.
- An easy-to-use discussion area (on-line blog) where customers can collaborate, partner, pose questions to one another and discuss system usage and operational and infrastructure items.
- A growing "downloads" area containing many "how-to" guides, training manuals and system documentation.
Every Defran Systems customer has made a major investment in the success of their organization by choosing Defran Systems and Evolv-CS. As a long-standing and well-regarded provider of information management systems to the human services industry, we have a great deal of respect for the decisions our clients have made to partner with us and we continually stand behind each and every customer.
We know the key to building long-lasting partnerships is providing superior products and services and high quality customer support.
